Find answers to frequently asked questions

<main id="isPasted"><section><main data-mce-fragment="1"><section data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><p data-mce-fragment="1"><strong data-mce-fragment="1">Commitment to Privacy</strong></p><p data-mce-fragment="1">Rhea Costa is committed to protecting the privacy of the personally identifiable information we collect from you as you use this website. By submitting information, you agree to our use of such information as described in this policy. Rhea Costa will not intentionally disclose your personally identifiable information to third parties without your permission, except in the following circumstances:</p><ul data-mce-fragment="1"><li data-mce-fragment="1"><strong data-mce-fragment="1">Legal Requirements</strong>: We may disclose your information as required or permitted by law, rules, or regulations.</li><li data-mce-fragment="1"><strong data-mce-fragment="1">Copyright Claims</strong>: We may disclose your contact information in response to bona fide rights owners&apos; inquiries regarding allegations of copyright infringement or other proprietary rights violations.</li><li data-mce-fragment="1"><strong data-mce-fragment="1">Corporate Transactions</strong>: If Rhea Costa, or substantially all of its assets, is acquired or merged with another company, your information may be transferred to the new owners.</li></ul><p data-mce-fragment="1"><strong data-mce-fragment="1">Security Measures</strong> We have implemented accepted standards of technology and operational security to protect your information from loss, misuse, alteration, or destruction. Only authorized personnel have access to your information, and they are required to treat it confidentially. However, we cannot guarantee that unauthorized persons will not obtain access to your personal information.</p><p data-mce-fragment="1"><strong data-mce-fragment="1">Consent and Updates</strong> By using our website, you consent to the collection, use, and storage of your information as described in this privacy policy. We reserve the right to amend this policy periodically. Please review our current Terms of Use and Privacy Policy regularly.</p><p data-mce-fragment="1"><strong data-mce-fragment="1">Website Accuracy and Security</strong> While we strive to keep the content of our website accurate and up-to-date, Rhea Costa does not warrant the accuracy or completeness of the information provided. The website may contain technical inaccuracies or typographical errors, and we assume no liability for any such inaccuracies. We also take reasonable precautions to protect our website from computer viruses and ensure software compatibility, but responsibility for appropriate safeguards rests with you.</p><p data-mce-fragment="1"><br></p><h3 data-mce-fragment="1" id="payment-security">Payment Security</h3><p data-mce-fragment="1"><strong data-mce-fragment="1">Secure Transactions</strong> Orders are processed on secure Netopia Sistem servers, which include:</p><ul data-mce-fragment="1"><li data-mce-fragment="1"><strong data-mce-fragment="1">Secure Order Page Hosting</strong>: Ensures that all transactions are conducted on secure platforms.</li><li data-mce-fragment="1"><strong data-mce-fragment="1">Anti-Fraud Systems</strong>: Incorporates:<ul data-mce-fragment="1"><li data-mce-fragment="1">3-D Secure Vendor &amp; Shopper Protection</li><li data-mce-fragment="1">Expert fraud checking systems</li><li data-mce-fragment="1">Automatic filters and manual checking for suspicious transactions</li></ul></li><li data-mce-fragment="1"><strong data-mce-fragment="1">Fraud Notifications</strong>: Provides alerts for fraudulent transaction attempts.</li></ul><p data-mce-fragment="1">By conducting transactions on our secure servers, we aim to protect you from potential fraud and ensure your payment information is safe.</p><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><br></div></div></div></div></div></div></div></section></main></section></main><footer data-section-id="sections--21667538141479__footer" data-section-type="footer-section"><div data-type="newsletter"><br></div></footer>

Privacy Policy

Find answers to frequently asked questions about shipping

<h2 data-mce-fragment="1" id="isPasted"><strong>DELIVERY TIMES</strong></h2><div data-mce-fragment="1"><p><strong>Express Delivery Times:</strong></p><ul><li><strong>EU:</strong> Delivered within 2-4 days.</li><li><strong>Rest of the World:</strong> Delivered within 3-7 days.</li></ul><p><strong>The delivery timeline starts from the day of dispatch</strong>.</p><p>You will receive a tracking number to follow your order&apos;s journey to your doorstep.</p><p>Please note that these delivery times are estimates, starting from the moment your package is dispatched, and should be used as a guide only.</p><p>Rhea Costa is not responsible for any delays caused by customs clearance or payment issues, though we will strive to minimize any potential delays.</p><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><br></div><h2 data-mce-fragment="1" id="shipping-costs"><strong>SHIPPING COSTS</strong></h2></div></div></div></div></div><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><p>Enjoy free shipping on all orders. Please note, however, that return shipping costs are not covered.</p><p><strong>Return Fees:</strong></p><ul><li>EU Coutries: &#x20AC;65 per item</li><li>US and the rest of the world: &#x20AC;105 per item</li><li>Returns from Romania are free.</li></ul><p>These fees will be deducted from your refund amount. Please be aware that failure to pick up your order will be treated as a full return.</p><p><br></p></div></div></div></div><h2 data-mce-fragment="1" id="taxes-and-duties"><strong>TAXES AND DUTIES</strong></h2><div data-mce-fragment="1"><p><strong>Customs Duties and Taxes Within the European Union:</strong> Delivery duties are included in the item price when shipping to all EU countries. All import duties are included in your order&#x2014;what you see is what you pay.</p><p><strong>Customs Duties and Taxes for Non-EU Countries:</strong> Heads up! While we cover the shipping costs, any taxes and customs duties incurred will be your responsibility. These fees are paid directly to your local carrier or government and are not collected by us.</p><p><br></p><h2 id="deliveryin-stock--pre-order-items"><strong>DELIVERY&#xA0;</strong><strong>IN-STOCK &amp; PRE-ORDER ITEMS</strong></h2><p><strong>Delivery Information</strong></p><p>At Rhea Costa, we are committed to ensuring a seamless delivery process. Here&apos;s what you can expect for both in-stock and pre-order items:</p><h3 id="in-stock-items">In-Stock Items</h3><ul><li><strong>Preparation Time</strong>: Once you place your order, please allow 1-3 days for us to prepare and dispatch your items.</li><li><strong>Delivery Time</strong>: The delivery timeline starts from the day of dispatch. You will receive a tracking number to follow your order&apos;s journey to your doorstep.</li></ul><h3 id="pre-order-items">Pre-Order Items</h3><ul><li><strong>Special Preparation Time</strong>: Pre-order items have a different preparation timeline due to their unique availability. You will be informed about the specific dispatch date via email once your order is ready.</li><li><strong>Tracking Your Order</strong>: Like in-stock items, you&#x2019;ll receive a tracking number on dispatch so you can monitor your delivery&apos;s progress.</li></ul><p>Please note that the actual delivery times can vary based on your location and the specifics of your order. We appreciate your patience and are here to assist you with any questions or concerns.</p></div></div>

Shipping Policy

Find answers to frequently asked questions about returns

<main id="isPasted"><section><p>At Rhea Costa, we aim to ensure your satisfaction with every purchase. Please refer to the following guidelines regarding our return, exchange, and refund policies:</p><h3 id="returns-and-exchanges">Returns and Exchanges</h3><ul><li><strong>Time Frame</strong>: Returns or exchanges are accepted up to 15 days from the date you receive your package.</li><li><strong>Return Extensions</strong>: Need more time to return an item? Please contact us to discuss a possible extension.</li><li><strong>Condition of Returns</strong>: Items must be returned from the original delivery destination, in their original packaging, with all tags attached, and in new, unused condition.&#xA0;<strong>Items that appear worn or used will be refused upon inspection.</strong></li><li><strong>Condition Adjustment Fee</strong>: If the returned item is not in its original state, a condition adjustment fee of at least 30% of the product&apos;s value will be applied. This fee varies based on the extent of the damage and will be deducted from your refund.</li><li><strong>Return Shipping</strong>: A return shipping label is provided in your package. We manage all returns using the provided AWB. Returns sent by other shipping methods, including post office packages, will not be accepted. If you lose the original shipping label, you can reprint it from your customer account within 15 days of receiving your package.</li><li><strong>Custom and Altered Products</strong>: Products that have been altered at the client&apos;s request, made-to-measure, or custom-made are not eligible for return.</li><li><strong>Sale and Promotional Items</strong>: Products purchased during our sales or promotions periods are not eligible for returns or refunds. Please ensure that you review your selections carefully during these periods and when ordering customized items, as these purchases are final.</li><li><strong>Return Fee</strong>: A return fee applies to all returns, which will be deducted from your refund.&#xA0;</li><li><p><strong>Return Fees:</strong></p><ul><li>EU Countries: &#x20AC;65 per item</li><li>US and the rest of the world: &#x20AC;105 per item</li><li>Returns from Romania are free.</li><li>These fees will be deducted from your refund amount. Please be aware that failure to pick up your order will be treated as a full return.</li><br></ul><p></p></li></ul><h3 id="refunds">Refunds</h3><ul><li><strong>Method</strong>: Refunds are processed via the original payment method, excluding the return fee.</li><li><strong>Processing Time</strong>: Refunds are typically issued within 7-10 business days after we receive and inspect the returned item.</li></ul><h3 id="specific-exchange-details">Specific Exchange Details</h3><ul><li><strong>Same Product, Different Size</strong>: If you wish to exchange for a different size, please select this option in your customer account.</li><li><strong>Different Products</strong>: For exchanges involving a different product, opt for the store credit method. Once we receive and approve your return, we will issue store credit. Any price differences will be adjusted by either refunding the difference or requesting additional payment via a payment link. The return fee is waived for one such exchange.</li><li><strong>Exchange Limitations</strong> Please note that we permit one exchange per item in your order. Any requests for a second exchange will be treated as returns, and our standard return policy will apply. If further changes are needed, we encourage you to place a new order.</li></ul><p>&#xA0;<span data-mce-fragment="1">For further details or assistance, our customer service team is available to help you navigate our return, exchange, and refund processes.</span></p></section></main><footer data-section-id="sections--21667538141479__footer" data-section-type="footer-section"><div data-type="newsletter"><br></div></footer>

Returns and Exchanges Policy

Non-Returnable: Gift cards cannot be returned or refunded. Returns of Items Purchased with a Gift Card:. Important Notes:

<main id="isPasted"><section><main data-mce-fragment="1"><section data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><h3 id="refunds">Refunds</h3><ul><li><strong>Method</strong>: Refunds are processed via the original payment method, excluding the return fee.</li><li><strong>Processing Time</strong>: Refunds are typically issued within 7-10 business days after we receive and inspect the returned item.</li></ul><h3 id="returns-and-refunds-for-items-purchased-with-gift-cards">Returns and Refunds for Items Purchased with Gift Cards</h3><p><strong>Non-Returnable</strong>: Gift cards cannot be returned or refunded.</p><p><strong>Returns of Items Purchased with a Gift Card</strong>:</p><ul><li><strong>Refunds</strong>: If an item purchased partly with a gift card and partly with another payment method (like a credit card) is returned, the refund process is as follows:<ul><li><strong>Credit Card Refund</strong>: You will be refunded on your credit card up to the amount of your initial credit card payment.</li><li><strong>Gift Card Refund</strong>: The remaining balance will be returned as store credit or online credit, not exceeding the original value of the gift card portion used.</li></ul></li><li><strong>Credit Validity</strong>: The returned amount credited back as store or online credit will be available for use until the original gift card&apos;s expiration date.</li></ul><p><strong>Important Notes</strong>:</p><ul><li>Ensure to use the gift card before its expiration date, as any remaining balance will be lost after that date.</li><li>Refunds will be processed in accordance with the original payment proportions, and all credited amounts must be utilized within the validity period of the original gift card.</li></ul></div></div></div></div></div></div></section></main></section></main><footer data-section-id="sections--21667538141479__footer" data-section-type="footer-section"><div data-type="newsletter"><br></div></footer>

Refund Policy

Purchasing a Gift Card:. Types of Gift Cards:. Nominal Use: The gift card is nominal and is intended for use only by the person to whom it was gifted. Non-Returnable: Gift cards cannot be returned or refunded. Returns of Items Purchased with a Gift C

<main id="isPasted"><section><main data-mce-fragment="1"><section data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-scroll-anchor="false" data-testid="conversation-turn-43" dir="auto"><div data-message-author-role="assistant" data-message-id="b067f1bb-5280-4ba5-823f-1c1bed46a5a4" dir="auto"><main id="isPasted"><section><main data-mce-fragment="1"><section data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-mce-fragment="1"><div data-scroll-anchor="false" data-testid="conversation-turn-43" dir="auto"><div data-message-author-role="assistant" data-message-id="b067f1bb-5280-4ba5-823f-1c1bed46a5a4" dir="auto"><h3 id="gift-card-purchase-and-use">Gift Card Purchase and Use</h3><p><strong>Purchasing a Gift Card</strong>:</p><ul><li><strong>Select an Amount</strong>: Choose the value you wish to add to the gift card.</li><li><strong>Recipient Information</strong>: Provide the recipient&apos;s name and address. You can also include a personal message if desired.</li><li><strong>Single Use</strong>: The full amount of the gift card must be used in one transaction.</li><li><strong>Multiple Gift Cards</strong>: If you want to buy multiple gift cards and send them to different addresses, please place separate orders for each.</li></ul><h3 id="gift-card-types-and-restrictions">Gift Card Types and Restrictions</h3><p><strong>Types of Gift Cards</strong>:</p><ul><li><strong>Online Gift Cards</strong>: These can be used for online purchases.</li><li><strong>In-Store Gift Cards</strong>: These can be used only at the store from where they were purchased.</li></ul><p><strong>Nominal Use</strong>: The gift card is nominal and is intended for use only by the person to whom it was gifted.</p><h3 id="gift-card-returns-and-refunds">Gift Card Returns and Refunds</h3><p><strong>Non-Returnable</strong>: Gift cards cannot be returned or refunded.</p><p><strong>Returns of Items Purchased with a Gift Card</strong>:</p><ul><li>If an item bought with a gift card is returned, the refund will be credited as in-store or online credit, usable until the gift card&apos;s expiration date.</li><li><strong>Validity</strong>: Gift cards are valid for 12 months from the date of purchase. Unused balances will be forfeited after the expiration date.</li></ul><p><strong>Mixed Payment Returns</strong>:</p><ul><li>If a purchase made with both a gift card and a credit card is returned, the refund will be issued to the credit card up to the amount of the initial payment. The remaining balance will be returned as a store or online credit.</li></ul></div></div></div></div></div></div></div></section></main></section></main><footer data-section-id="sections--21667538141479__footer" data-section-type="footer-section"><div data-type="newsletter"><br></div></footer></div></div></div></div></div></div></div></section></main></section></main><footer data-section-id="sections--21667538141479__footer" data-section-type="footer-section"><div data-type="newsletter"><br></div></footer>

Gift Card Policy

Our Privacy Policy explains how we collect and use information from and about you when you use our Rhea Costa Fashion SRL services. We have provided this cookie policy to tell you more about why we use cookies and other similar identifying technologi

<p data-mce-fragment="1" id="isPasted">Our Privacy Policy explains how we collect and use information from and about you when you use our Rhea Costa Fashion SRL services.</p><p data-mce-fragment="1">We have provided this cookie policy to tell you more about why we use cookies and other similar identifying technologies, the types of cookies and similar technologies we use, and your choices in relation to these technologies.</p><p data-mce-fragment="1"><b data-mce-fragment="1">Cookie overview</b></p><p data-mce-fragment="1">A cookie is a small piece of data that is sent to your browser or device by websites, mobile apps, and advertisements that you access or use. This data is stored on your browser or device and helps websites and mobile apps remember things about you. For example, cookies may help us remember certain preferences you have selected, such as your language preference.</p><p data-mce-fragment="1"><b data-mce-fragment="1">Our Use of Cookies</b></p><p data-mce-fragment="1">Like most online services, www.rheacostashop.com uses cookies for a number of reasons, like protecting your data and account on our page, helping us see which features are most popular, counting visitors to a page, improving our users&#x2019; experience, keeping our services secure, and just generally providing you with a better, more intuitive, and satisfying experience. The cookies we use generally fall into one of the following categories.</p><div data-mce-fragment="1"><br></div><table border="1" cellpadding="10" cellspacing="1" data-mce-fragment="1" id="isPasted"><tbody data-mce-fragment="1"><tr data-mce-fragment="1"><td data-mce-fragment="1" height="50" width="120"><b data-mce-fragment="1">Category of cookies</b></td><td data-mce-fragment="1"><b data-mce-fragment="1">Why do we use these cookies</b></td></tr><tr data-mce-fragment="1"><td data-mce-fragment="1">Preferences</td><td data-mce-fragment="1">Preferences We use these cookies to remember your settings and preferences.<br data-mce-fragment="1">For example, we may use these cookies to remember your language preferences.</td></tr><tr data-mce-fragment="1"><td data-mce-fragment="1">Security</td><td data-mce-fragment="1">We use these cookies to help identify and prevent security risks.<br data-mce-fragment="1">For example, we may use these cookies to store your web session information to prevent others from changing your password without your username and password.</td></tr><tr data-mce-fragment="1"><td data-mce-fragment="1">Performance</td><td data-mce-fragment="1">Performance We use these cookies to collect information about how you interact with our services and to help us improve them.<br data-mce-fragment="1">For example, we may use these cookies to determine if you have interacted with a certain page.</td></tr><tr data-mce-fragment="1"><td data-mce-fragment="1">Analytics</td><td data-mce-fragment="1">We use these cookies to help us improve our services.<br data-mce-fragment="1">For example, we can use these cookies to learn more about which features are the most popular with our users and which ones might need some tweaks.</td></tr><tr data-mce-fragment="1"><td data-mce-fragment="1">Advertising</td><td data-mce-fragment="1">Advertising We use these cookies to deliver advertisements, to make them more relevant and meaningful to consumers, and to track the efficiency of our advertising campaigns, both on our services and on other websites or mobile apps.</td></tr></tbody></table><p><br></p><p data-mce-fragment="1" id="isPasted"><b data-mce-fragment="1">Pixels, Local Storage, and Other Similar Technologies</b></p><p data-mce-fragment="1">We may also use other similar technologies on our services, such as pixel tags and local storage. We use these technologies to do things like help us see what features are most popular, create a more personalized experience, and deliver relevant ads. Pixel tags (also called clear GIFs, web beacons, or pixels) are small blocks of code installed in or on a webpage, mobile app, or advertisement. These tags can retrieve certain information about your browser and device such as: operating system, browser type, device type and version, referring website, website visited, IP address, and other similar information. Local storage is an industry-standard technology that allows a website or mobile app to store and retrieve data on an individual&#x2019;s computer, mobile phone, or other device.</p><p data-mce-fragment="1"><b data-mce-fragment="1">Your Choices</b></p><p data-mce-fragment="1">Your browser probably lets you choose whether to accept browser cookies. And you may even be able to choose or limit the use of cookies and other similar technologies in mobile apps. But these technologies are an important part of how our services work, so removing or rejecting cookies, or limiting the use of other similar technologies could affect the availability and functionality of our services.</p><p data-mce-fragment="1"><b data-mce-fragment="1">Web Browser out-put</b></p><p data-mce-fragment="1">Most web browsers are set to accept cookies by default. If you don&#x2019;t want to allow cookies you may have some options. Your browser may provide you with a set of tools to manage cookies. You can usually set your browser to refuse some cookies or all cookies. For example, some browsers give you the option to allow first-party cookies but block third-party cookies. So what is the difference between first-party and third-party cookies?<br data-mce-fragment="1">&#x2022; A &quot;first-party&quot; cookie is served by the page or domain that you are visiting. So for example, when you visit www.rheacostashop.com and we serve a cookie for purposes of remembering your settings that is a first-party cookie.<br data-mce-fragment="1">&#x2022; A &quot;third-party&quot; cookie is served by a company that doesn&#x2019;t operate the page or domain you are visiting. So for example, when you visit www.rheacostashop.com and Google serves a cookie on rheacostashop.com for Rhea Costa Fashion SRL&#x2019;s analytics that is a third-party cookie.</p><p data-mce-fragment="1">You may also be able to remove cookies from your browser. Your ability to manage cookies through a mobile browser, however, may be limited. For more information about how to manage your cookie settings, please follow the instructions provided by your browser which are usually located within the &#x201C;Help,&#x201D; &#x201C;Tools,&#x201D; or &#x201C;Edit&#x201D; settings.</p><p data-mce-fragment="1"><b data-mce-fragment="1">Mobile Device opt-outs</b></p><p data-mce-fragment="1">Your mobile operating system may let you opt out from having your information collected or used for interest-based advertising on mobile devices. You should refer to the instructions provided by your mobile device&#x2019;s manufacturer; this information is typically available under the &#x201C;settings&#x201D; function of your mobile device.</p><p data-mce-fragment="1"><b data-mce-fragment="1">Contact Us</b></p><p data-mce-fragment="1">If you have any questions about our use of cookies, please<span data-mce-fragment="1">&#xA0;</span><a data-mce-fragment="1" data-mce-href="https://www.rheacosta-shop.com/contact" href="https://www.rheacosta-shop.com/contact" style=" text-decoration: none;"><b data-mce-fragment="1">contact us</b></a>.</p>

Cookie Policy

The relevant currency is determined by your destination and your currency, but invoices and refunds will be done in EUROS. Invoices and refunds from Romania will be done in LEI. We accept the following credit cards:. Please enter your credit card dat

<h2 id="isPasted"><strong>CURRENCIES</strong></h2><p>The relevant currency is determined by your destination and your currency, but invoices and refunds will be done in EUROS. Invoices and refunds from Romania will be done in LEI.</p><p><br></p><h2 id="credit-or-debit-card"><strong>CREDIT OR DEBIT CARD</strong></h2><p>We accept the following credit cards:</p><p><img width="200" height="60" alt src="https://attachments.gorgias.help/bgJ1Q6QWmvz7vXKO/hc/JWE4j73Gbo7ZlV9b/2024052210-405f251a-108c-44af-87cc-beb977409a0b-bd90201d-8475-40f5-a3dc-e710acc64635.png" class="fr-fic fr-dii"></p><p>Please enter your credit card data on our payment site. <a href="http://www.rheacosta-shop.com/" style=" text-decoration: none;">rheacosta-shop.com</a> uses state-of-the-art server security software with SSL encryption which provides the safe and bug-proof transmission of your credit card data. The order amount will be deposited on your card as a reservation payment until your order has either been sent (then the amount will be booked) or canceled (then the amount will be released).</p><p><strong>Payment by Visa or Mastercard</strong>:</p><p>The system checks, whether the credit card participates in the 3-D security programs These are security systems that have been developed for the aforementioned cards to safeguard that the lawful holder of a credit card and the lawful online trader participate in the respective transaction. If a credit card holder has registered to the 3-D-Secure system by using one of the offered registration methods, an additional window will open up after the credit data have been entered. This window is linked with your bank and requires the entry of the Secure Code (a password you selected). Transactions can only be made by entering the correct password. If your credit card has not been registered for any of these programs, payment will be made without further authentication. For more information about the credit card security systems, please see:</p><p><a href="http://www.visa.co.uk/products/protection-benefits/" style=" text-decoration: none;" target="_blank"><u>Verified by Visa</u></a> or <a href="http://www.mastercard.co.uk/index.html" style=" text-decoration: none;"><u>Mastercard SecureCode</u></a></p><p><strong>Payment by American Express</strong>:</p><p>The system checks, whether the shipping address is identical to the address that has been provided to American Express as a billing address (Amex address verification system, abbrev. &quot;AVS&quot;). In case the address is not identical, you will be asked in a separate email to provide a different shipping address to American Express. Your shipment will not be delivered until the successful authentication.</p><p><strong>Online payments</strong></p><ul><li>Payment using debit/credit card (Visa, Visa Electron, MasterCard, Maestro, JCB, Diners Club)</li><li>Flexible vendor payment terms</li><li>Multicurrency vendor payments</li><li>Vendor payments to multiple bank accounts</li><li>Flexible financial terms</li><li>Partial refund</li><li>Instant Payment Notification</li><li>Fast ordering system with our Live Update technology</li></ul><p><br></p><h2 id="wire-transfer"><strong>WIRE TRANSFER</strong></h2><p>At checkout &#x2013; go to step &quot;payment&quot; &#x2013; please select &quot;wire transfer&quot; and finalize your order.<br>You will then receive a confirmation that will be sent automatically by email stating our banking details as well as the order number.<br>Upon submitting your order, please transfer the overall amount to the following account and state the order number:</p><p><strong>S.C RHEA COSTA FASHION S.R.L.<br>Vat nr RO26108120<br>J40/10253/2009</strong></p><p><strong>ADDRESS: 70 Alexandria Street, District 5, Bucharest, Romania</strong></p><p><strong>BANK NAME:</strong> ING BANK NV AMSTERDAM, BUCHAREST BRANCH</p><p><strong>IBAN RON: RO 45 INGB 0000 9999 0163 5327</strong></p><p><strong>IBAN EUR: RO 38 INGB 0000 9999 0235 2283</strong></p><p><strong>SWIFT: INGBROBU</strong></p><p><strong>BIC: 606410008</strong></p><p>Possible transfer costs as well as bank charges shall be borne by the customer.<br>Your order will be dispatched upon receipt of payment on our account.<br>Refunds from returns will be charged-back to the bank account which the original order was paid from.</p><p><br></p><h3 id="paypal"><strong>PAYPAL</strong></h3><p>When you use PayPal Services to send money, you&#x2019;ll be asked to provide information related to that transaction. This information includes the amount and type of the transaction (purchase of goods, purchase of services, or simple money transfer), other purchase details, and the email address, or phone number of the third party. Also, when you send money to another PayPal customer, you may be asked to provide personal details to that customer to complete the transaction. Those details may also be passed on to PayPal from that customer. PayPal also collects the Internet address (IP address) and other identifying information about the computer or device you use to access your PayPal account or use PayPal Services, in order to help detect possible instances of unauthorized transactions.</p><p><br></p><h3 id="invoices"><strong>INVOICES</strong></h3><p>Every state issues a social security number to its native inhabitants.</p><p>This section refers to all Romanian - native clients - who have a personal identification number (cod numeric personal - CNP)</p><p><br></p><p>The CNP is required to issue the invoice. Should a Romanian client need the invoice issued on the company, please send us the information within 5 business days from the moment you place the order.</p><p><br></p><h3 id="security"><strong>SECURITY</strong></h3><p>Secure Order Page Hosting</p><p>The orders are processed on secure Netopia Sistem servers.</p><p>Anti-fraud system:</p><ul><li>3-D Secure Vendor &amp; Shopper Protection</li><li>Expert Fraud Checking System</li><li>Automatic filters for suspicious transactions</li><li>Suspicious transactions manual checking</li><li>Secure Order Page Hosting</li><li>Notification for fraudulent online transaction attempts</li></ul><p>Secure Order Page Hosting</p><p>The orders are processed on secure Netopia Sistem servers.</p>

Payment

Find answers to frequently asked questions about payments

<h3 id="isPasted">Corporate Background</h3><p><strong>Ownership</strong>: This site is the property of SC Rhea Costa Fashion S.R.L. Use of this website, including access to information, services, and products, is governed by the Terms and Conditions (T&amp;C) and the Security of Information (SI).</p><p><strong>Terms of Service</strong>: By utilizing the Services provided through this website, you consent to all the Terms of Service, which may be updated periodically. Please review these terms regularly for any changes.</p><p><strong>Website Access</strong>: Access to this website is granted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We are not liable for any interruptions or the temporary unavailability of the website.</p><p><strong>Product Representation</strong>: Not all designs and garments presented on the site are available in the Rhea Costa showroom or at other retailers. We make efforts to accurately display the products, but we cannot guarantee that your screen&apos;s display of any color will be accurate.</p><h3 id="registration-and-ordering-process">Registration and Ordering Process</h3><p><strong>Account Creation</strong>: To place an order, you must first register by clicking the &#x201C;Sign In&#x201D; button and following the prompts to complete your registration with your email, name, surname, and password.</p><p><strong>Placing Orders</strong>: When you place an order, you authorize the use of your information for the delivery of products and services. This includes sharing information with third parties involved in the transaction process.</p><p><strong>Underage Users</strong>: If you are under 18, please inform your guardian about your purchases.</p><h3 id><br></h3><h3 id="pricing-and-currency-conversion">Pricing and Currency Conversion</h3><p><strong>Currency and Pricing</strong>: Prices are primarily listed in Euros. However, for convenience, we also display prices in the local currency of each country where our products are available. These local prices are calculated based on the daily exchange rate.</p><p><strong>Daily Exchange Rate</strong>: The exchange rate used to calculate the price in local currencies is updated daily to reflect current market conditions. This ensures that our customers receive a fair and accurate pricing based on their location.</p><p><strong>Transparency</strong>: Please be aware that while we strive to provide the most accurate pricing possible, currency conversion rates can fluctuate, potentially affecting the final billing amount.</p><h3 id="payment-information">Payment Information</h3><p><strong>How to Pay</strong>: Payments are made online at the time of order placement. All prices include VAT and are listed in EUR.</p><p><strong>Payment Security</strong>: Orders are securely processed. Anti-fraud measures, including 3-D Secure protocols and manual checks of suspicious transactions, are in place to protect your information.</p><h3 id="sales-campaigns">Sales Campaigns</h3><p><strong>Limited Stock</strong>: Products on sale are available in limited quantities.</p><p><strong>Order Processing During Sales</strong>: Orders may take an additional 72 hours to be dispatched during sale periods.</p><h3 id="legal-and-copyright">Legal and Copyright</h3><p><strong>Governing Law</strong>: Transactions are governed by Romanian law and any disputes will be resolved amicably or by the Court of International Commercial Arbitration of the Chamber of Commerce and Industry of Romania.</p><p><strong>Intellectual Property</strong>: All content on this website is the property of Rhea Costa or its licensors and is protected by copyright laws. No part of this website&apos;s content may be used for commercial purposes without express written permission from Rhea Costa.</p><p><strong>Software Use</strong>: You may not modify, reverse engineer, or create derivative works from any software provided on this website without prior permission.</p><h3 id="customer-support">Customer Support</h3><p><strong>Contact Information</strong>: For assistance, please contact our customer care team at&#xA0;<a rel="noreferrer" style=" text-decoration: none;" target="_new">customercare@rheacosta.com.</a></p><div data-mce-fragment="1"><footer data-mce-fragment="1" data-section-id="sections--20087511089459__footer" data-section-type="footer-section"><div data-mce-fragment="1"><div data-mce-fragment="1"><br></div></div></footer></div>

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